ONLINE ORDERS REFUND POLICY

What is the return policy for Genuine Parts & Accessories purchased?

When you purchase Genuine Parts & Accessories, we want you to be happy with your purchases. However, we know that sometimes you might need to return products.

• Customers can cancel their orders within 15 minutes of placement. To do so, they must contact Umlazi Toyota directly within this timeframe. If not done within this timeframe, return and refund policies apply.

Returns will be accepted at Umlazi Toyota’s discretion based on the following terms and conditions:

• Returns are accepted within 15 working days after delivery to the customer.
• Returns must be complete and in the original packaging.
• If the products arrived damaged or incorrect, please pack the products in the original packaging for return.
• Products returned must be in their original condition, including all components, and cannot be disassembled, mounted, or damaged due to incorrect installation.
• The item must not have been fitted to a vehicle (warranty policy applies).
• Manufacturer’s warranty will in all cases apply to all returned Genuine Parts & Accessories.
• We are not responsible for installation errors made by a non-authorised dealer.
• Delivery charges are not reimbursable unless the return directly results from our error.
• Returns are only accepted by the dealership from where the Genuine Parts & Accessories were purchased.
• Returns must be logged on the website or directly at the dealership from which you made your purchase.
• Original invoice must be produced if required.
• Once Umlazi Toyota has inspected the product, and approved and validated the return, the refund will be processed to the original payment method within 7 working days.

What is the return policy for Genuine Merchandise purchased?

When you purchase Genuine Merchandise, we want you to be happy with your purchases. However, we know that sometimes you might need to return products.

Returns will be accepted at Umlazi Toyota’s discretion based on the following terms and conditions:

• Returns are accepted within 15 working days after delivery to the customer.
• Returns must be in complete and original packaging.
• If the delivery arrived damaged or incorrect, please pack the product in original packaging for return.
• All returns must be in their original condition, packaging, undamaged, unused, and original condition with all stickers and labels attached.
• Delivery charges are not reimbursable unless the return directly results from our error.
• Returns are only accepted by the dealership from where Genuine Merchandise were purchased.
• Returns must be logged on the website or done directly at Umlazi Toyota.
• Original invoice must be produced if required.
• Once Umlazi Toyota has inspected the Genuine Merchandise, approved and validated the return, the refund will be processed to the original payment method within 7 working days.